FAQ - Queen Toy - Your Sex Toy Shop
1. What types of payment do you accept?
We accept payment by credit card (Visa, Mastercard, American Express).
2. What delivery options are available?
We offer standard delivery. Details on prices and delivery times are specified during the ordering process. We strive to ensure fast, discreet and secure deliveries for your peace of mind.
3. How do you guarantee the confidentiality of my personal information?
We take your privacy very seriously. All information you provide to us is treated confidentially and securely. We use encryption protocols and advanced security measures to protect your personal data. For more details, please see our privacy policy.
4. What is your return and refund policy?
We want you to be completely satisfied with your purchase from Queen Toy. If for any reason you are unhappy with your order, please contact us within 14 days of receiving your product to arrange a return or refund. Please note that conditions apply and some products may not be eligible for return due to hygiene reasons. See our returns policy for more information.
We are committed to providing you with top quality products. Some products may come with a manufacturer's warranty. Warranty details, if applicable, are listed on the product page. If there is a problem with your product, please contact us and we will do our best to resolve the situation.
We strive to process and ship orders quickly. If you wish to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that this will depend on the processing status of your order.
For any questions or concerns, you can contact us via our email address info@queenjouet.com . Our customer service team will be happy to answer any questions you may have and provide you with the assistance you need.
We regularly offer special promotions and discount codes. To be informed of our exclusive offers, subscribe to our newsletter.
Yes, we understand the importance of privacy. All of our packages are shipped in discreet packaging and carry no mention of our store or contents on the outside.
Absolutely ! Our team of experts is here to help you make the best choice. Please feel free to contact us with information about your preferences, and we will be happy to provide you with personalized advice on finding the perfect sex toy for your needs.
Yes, we ship to many countries around the world. During the ordering process, please select your country to check delivery availability and applicable rates.
